Automotive Service & Customer Experience Advisor

Pep Boys Inc; Memphis (TN); Ibrido; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits available for part‑t​

Descrizione del lavoro

Pep Boys Inc in Memphis is seeking a customer-focused team member to be the first point of contact at the service desk, on the sales floor, and at the register. You will engage customers, schedule appointments, explain processes, and upsell parts and services to keep vehicles running at peak efficiency.

Responsibilities include processing work orders and transactions, assisting with vehicle inspections, maintaining a clean, safe shop, and upholding company policies.

Competenze

• High school diploma or equivalent.
• Valid Driver's License.
• 1 year of automotive service experience.
• 1 year of sales experience preferred.
• Basic math skills for commissions and discounts.

Mansioni

• First point of contact for customers by phone or in-store.
• Schedule appointments and upsell parts and services to improve vehicle performance.
• Assist with work orders and register transactions.
• Maintain organization and safety in the shop and service area.
• Explain policies on payments and returns to customers.
• Perform express automotive services such as oil changes and tire rotations.

Conoscenze

Customer service

Communication

Sales experience

Mathematical proficiency

Formazione

High school diploma or equivalent

Descrizione del lavoro

Pep Boys Inc in Memphis is seeking a customer-focused team member to be the first point of contact at the service desk, on the sales floor, and at the register. You will engage customers, schedule appointments, explain processes, and upsell parts and services to keep vehicles running at peak efficiency.

Responsibilities include processing work orders and transactions, assisting with vehicle inspections, maintaining a clean, safe shop, and upholding company policies.