Automotive Service Advisor: Customer & Parts Expert

Pep Boys; Jacksonville (FL); Presencial; USD 19.286 - 24.796; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO & holidays

DailyPay

Descripción de la vacante

Pep Boys in Jacksonville is seeking a capable retail automotive service associate to engage customers, schedule appointments, locate parts, and sell services that keep vehicles running at peak efficiency.

The role covers service desk duties, sales floor interactions, and register transactions, with emphasis on accurate work orders, proper vehicle inspections, and friendly, informative customer care.

Formación

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

Responsabilidades

• First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, selling parts and service.
• Organize and manage service business through work orders and register transactions, vehicle inspections, and knowledge of parts and services.
• Assist in various aspects of customer care, work orders, register assistance, facility maintenance, and Outside Purchase ordering.
• Follow policies related to cash, credit, check, refunds and returns; address service issues and opportunities.
• Conduct routine express automotive services: tire mounting/balancing, oil changes, fluid top-offs, inspections.

Conocimientos

Verbal communication

Customer service

Sales

Math basics

Driver's license

Flexibility

Educación

High school diploma

Descripción del empleo

Pep Boys in Jacksonville is seeking a capable retail automotive service associate to engage customers, schedule appointments, locate parts, and sell services that keep vehicles running at peak efficiency.

The role covers service desk duties, sales floor interactions, and register transactions, with emphasis on accurate work orders, proper vehicle inspections, and friendly, informative customer care.