Automotive Service Concierge & Parts Sales

Pep Boys Inc; Fort Worth (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Pep Boys Inc is seeking a customer-focused associate to engage customers, schedule appointments, and sell parts and services that keep vehicles running efficiently. This role covers service desk, sales floor, and register duties with emphasis on accuracy and customer care.

You will handle work orders, provide knowledge on parts and services, and ensure policies on cash, refunds, and returns are followed, while contributing to a safe workplace.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store.
• Sell parts and service to meet customer needs.
• Assist with work orders and register transactions.
• Follow policies and procedures for cash, credit, and refunds.
• Conduct routine express automotive services (oil changes, tire services, etc.).
• Maintain a safe and healthy work environment.
• Communicate effectively with teammates and customers.

Skills

Customer engagement

Sales experience

Mathematical concepts

Communication

Education

High school diploma or equivalent

Job description

Pep Boys Inc is seeking a customer-focused associate to engage customers, schedule appointments, and sell parts and services that keep vehicles running efficiently. This role covers service desk, sales floor, and register duties with emphasis on accuracy and customer care.

You will handle work orders, provide knowledge on parts and services, and ensure policies on cash, refunds, and returns are followed, while contributing to a safe workplace.