Automotive Service Advisor — Customer Care & Growth

Mike Reichenbach Ford; Florence (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid time off and sick leave

401(k) retirement savings plan

Opportunities for career advancement

Collaborative team environment

Job summary

Mike Reichenbach Ford in Florence, SC is seeking a motivated Service Advisor to bridge customers with our service team. You will deliver exceptional service, document symptoms, and communicate repair needs clearly to ensure a smooth service experience from start to finish.

The role requires strong communication, a customer-first attitude, and the ability to multitask in a fast-paced dealership environment. Ford dealership experience is a plus, and commitment to ongoing training is encouraged.

Qualifications

• Experience in dealership or automotive service preferred.
• Ford dealership experience is a plus.
• Strong communication and customer service skills.
• Willingness to learn new software and procedures.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle symptoms and customer concerns accurately.
• Collect detailed customer and vehicle information.
• Advise on maintenance based on vehicle history.
• Prepare detailed labor and parts estimates.
• Schedule service appointments and follow-up timelines.
• Monitor progress and provide updates to customers.
• Coordinate loaner vehicles when needed.
• Explain final invoices and charges clearly to customers.
• Ensure overall customer satisfaction throughout service.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Team player

Education

High school diploma

Tools

Service software

Estimating software

Job description

Mike Reichenbach Ford in Florence, SC is seeking a motivated Service Advisor to bridge customers with our service team. You will deliver exceptional service, document symptoms, and communicate repair needs clearly to ensure a smooth service experience from start to finish.

The role requires strong communication, a customer-first attitude, and the ability to multitask in a fast-paced dealership environment. Ford dealership experience is a plus, and commitment to ongoing training is encouraged.