Auto Service Advisor: Customer-Focused & Growth Perks

Murgadoautomotive; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive base pay with incentives

Health, dental, and vision insurance

401(k) plan with company match

Paid time off

Employee discounts on vehicles, parts,

service

Ongoing training

Team-oriented environment

Job summary

Murgado Ford of Chicago is seeking a customer-focused Service Advisor to join our service team. You will be the main point of contact for customers during maintenance and repair, ensuring a smooth, transparent service experience from drop-off to delivery.

In this role you will greet customers, document vehicle issues, provide estimates, and communicate maintenance needs. A commitment to accuracy and excellent communication is essential for success in a fast-paced dealership environment.

Qualifications

• Customer-facing automotive service experience preferred.
• Able to explain technical information clearly.
• Strong organizational and follow-through skills.

Responsibilities

• Greet customers promptly and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle issues, and create accurate repair orders.
• Communicate recommended maintenance and repair needs clearly to customers.
• Provide estimates, explain costs, and keep customers updated on repair status and timing.
• Coordinate with technicians to ensure work is completed accurately and efficiently.
• Recommend additional services based on vehicle inspection findings.
• Resolve customer questions or concerns with professionalism and urgency.
• Maintain accurate customer, vehicle, warranty, and repair documentation.

Skills

Customer service

Automotive knowledge

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Job description

Murgado Ford of Chicago is seeking a customer-focused Service Advisor to join our service team. You will be the main point of contact for customers during maintenance and repair, ensuring a smooth, transparent service experience from drop-off to delivery.

In this role you will greet customers, document vehicle issues, provide estimates, and communicate maintenance needs. A commitment to accuracy and excellent communication is essential for success in a fast-paced dealership environment.