Ford Service Advisor

Mike Reichenbach Ford; Florence (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid time off and sick leave

401(k) retirement savings plan

Opportunities for career advancement

Collaborative team environment

Job summary

Mike Reichenbach Ford in Florence, SC is seeking a motivated Service Advisor to bridge customers with our service team. You will deliver exceptional service, document symptoms, and communicate repair needs clearly to ensure a smooth service experience from start to finish.

The role requires strong communication, a customer-first attitude, and the ability to multitask in a fast-paced dealership environment. Ford dealership experience is a plus, and commitment to ongoing training is encouraged.

Qualifications

• Experience in dealership or automotive service preferred.
• Ford dealership experience is a plus.
• Strong communication and customer service skills.
• Willingness to learn new software and procedures.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle symptoms and customer concerns accurately.
• Collect detailed customer and vehicle information.
• Advise on maintenance based on vehicle history.
• Prepare detailed labor and parts estimates.
• Schedule service appointments and follow-up timelines.
• Monitor progress and provide updates to customers.
• Coordinate loaner vehicles when needed.
• Explain final invoices and charges clearly to customers.
• Ensure overall customer satisfaction throughout service.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Team player

Education

High school diploma

Tools

Service software

Estimating software

Job description

MikeReichenbach Ford is seeking a motivated and customer-oriented Ford Service Advisor to join our expanding team in Florence, SC. If you excel in a dynamic, fast-paced environment, enjoy assisting customers, and are passionate about the automotive industry, we would love to hear from you.

In this role, you will serve as a vital connection between our customers and the service department by delivering exceptional customer service, clearly communicating repair and maintenance needs, and ensuring a seamless and satisfying service experience from beginning to end.

Responsibilities

• Promptly and professionally greet customers upon arrival
• Listen attentively to customer concerns and accurately document vehicle symptoms
• Gather precise customer and vehicle information
• Advise customers on recommended maintenance based on vehicle age, mileage, and history
• Prepare detailed and accurate estimates for labor and parts
• Schedule service appointments and establish appropriate follow-up timelines
• Monitor repair progress and provide customers with regular updates
• Coordinate the use of loaner vehicles when necessary
• Review completed repairs and thoroughly explain final invoices and charges to customers
• Ensure complete customer satisfaction throughout the entire service process

Requirements

• Previous experience in dealership or automotive service settings is preferred
• Experience at a Ford dealership is an advantage
• Exceptional communication and customer service skills
• Ability to thrive in a fast-paced environment
• Positive, energetic, and professional demeanor
• Basic proficiency with computers and technology
• Willingness to learn new software programs and service procedures
• Strong multitasking abilities and excellent organizational skills
• At least one year of service department experience is preferred
• Capability to stand for extended periods and lift up to 50 pounds
• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Ability to successfully pass a background check and drug screening

Benefits

• Competitive compensation
• Comprehensive health insurance
• Paid time off and sick leave
• 401(k) retirement savings plan
• Opportunities for career advancement
• Supportive and collaborative team environment

About the Company

Joining Mike Reichenbach Ford means becoming part of a respected Ford dealership that honors its storied legacy while actively investing in future growth and innovation. We are deeply committed to our employees, valuing their contributions as much as those of our customers, and fostering a positive, team-driven workplace culture.

We seek dependable, customer-focused individuals who are dedicated to building a long-term career within a thriving organization. Integrity, teamwork, and a strong work ethic are fundamental to our culture.

Mike Reichenbach Ford is proud to be an Equal Opportunity Employer. We are committed to promoting diversity and inclusion, and we do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, sexual orientation, gender identity, veteran status, or any other protected status under federal, state, or local laws.