Automotive Service Advisor & Customer Concierge

Mike Carpino Ford Lincoln; Parsons (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Mike Carpino Ford Lincoln in Parsons, KS, is seeking a Service Advisor to coordinate vehicle maintenance with customers, review history, and relay accurate repair estimates. You will schedule appointments, communicate costs clearly, and ensure customer satisfaction through professional interactions.

The role emphasizes teamwork, attention to detail, and a professional presentation, with opportunities for training and growth within a locally owned dealership.

Qualifications

• Experience in automotive service advisor role preferred.
• Ability to relay cost estimates to customers clearly.
• Strong teamwork and professional appearance.

Responsibilities

• Assist customers, technicians, and wholesale customers in selecting services.
• Present parts availability, suggest companion requirements, and offer specials.
• Provide concierge support for owner inquiries to ensure needs are met effectively.
• Determine part availability; if not in stock, submit overnight orders as requested.
• Ensure daily inventory or technicians' time is allocated to customers.
• Set up part orders for daily shipment, delivery, or pickup.

Skills

Customer service

Communication

Sales oriented

Time management

Job description

Mike Carpino Ford Lincoln in Parsons, KS, is seeking a Service Advisor to coordinate vehicle maintenance with customers, review history, and relay accurate repair estimates. You will schedule appointments, communicate costs clearly, and ensure customer satisfaction through professional interactions.

The role emphasizes teamwork, attention to detail, and a professional presentation, with opportunities for training and growth within a locally owned dealership.