Automotive Service Advisor — Customer Care & Diagnostics

Priority Dispatch Corp.; Woodbridge Township (NJ); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Freedom Ford in Iselin, NJ is seeking a skilled Service Advisor to bridge customers and the service department. You will greet customers, collect vehicle details, write up repairs, and coordinate service from intake to completion.

You will provide clear cost estimates, communicate with technicians and parts staff, and ensure customer satisfaction. Knowledge of automotive systems and proficiency with service-management software, including CDK, is a plus.

Qualifications

• Experience as a service advisor in an automotive setting.
• CDK experience a plus.
• Strong communication skills, both verbal and written.
• Professional appearance and reliable demeanor.
• Proficient with service-management software and computer systems.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Greet customers and obtain vehicle information (VIN, make, model, year, mileage).
• Write up repair needs on the repair order and document vehicle issues.
• Conduct a preliminary inspection and review service history.
• Test drive if necessary to aid diagnosis and fuel recommendations.
• Provide clear service recommendations with urgency and importance.
• Prepare written estimates for labor and parts with transparency.
• Coordinate with service dispatcher, technicians, and parts to keep customers informed.
• Obtain authorization for repairs and ensure customer satisfaction.

Skills

Customer interaction

Communication

Professional appearance

Punctual and reliable

Automotive knowledge

Service software

Problem solving

Willing to learn

Tools

CDK

Tekion

Job description

Freedom Ford in Iselin, NJ is seeking a skilled Service Advisor to bridge customers and the service department. You will greet customers, collect vehicle details, write up repairs, and coordinate service from intake to completion.

You will provide clear cost estimates, communicate with technicians and parts staff, and ensure customer satisfaction. Knowledge of automotive systems and proficiency with service-management software, including CDK, is a plus.