Automotive Service Advisor — Customer Care & Estimates

Toyot; Scranton (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Supplemental Insurances

401K Paid Time off

Job summary

Toyota of Scranton is seeking a service advisor to greet customers, gather vehicle information, and coordinate service appointments. You will note vehicle damage during walk-arounds and advise on needed maintenance while maintaining clear communication with customers on costs and timelines.

The role emphasizes accurate written estimates, reviewing service history, and obtaining authorization for additional work.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Schedules service appointments
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around with customer noting any damage, and advises on any needed maintenance.
• Creates clear, concise, and accurate repair orders regarding customer vehicle problems
• Ensures service history is reviewed with the customer to safeguard against incorrect information
• Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Discuss upcoming Factory Surveys, and schedules the next service appointment
• Handles telephone inquiries regarding appointments and work in process.
• Manages repair order documentation to ensure full compliance with policies and procedures.

Education

High School diploma or equivalent

Job description

Toyota of Scranton is seeking a service advisor to greet customers, gather vehicle information, and coordinate service appointments. You will note vehicle damage during walk-arounds and advise on needed maintenance while maintaining clear communication with customers on costs and timelines.

The role emphasizes accurate written estimates, reviewing service history, and obtaining authorization for additional work.