Automotive Service Advisor - Customer Champion

Hickorytoyota; Hickory, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Lucrative compensation

Paid time off

Medical benefits

Employee vehicle purchase program

Job summary

Hickory Toyota in Hickory, NC is seeking an Automotive Service Advisor who greets customers, assesses service needs, and explains costs with clarity. The role emphasizes precise communication, upselling appropriate services, and maintaining excellent service standards.

You will provide accurate estimates, obtain authorization, and coordinate with customers as work progresses. This position requires a strong customer focus and a professional appearance in a process-driven environment.

Qualifications

• Two or more years of experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication skills

Professional appearance

Process driven

Education

High school diploma

Job description

Hickory Toyota in Hickory, NC is seeking an Automotive Service Advisor who greets customers, assesses service needs, and explains costs with clarity. The role emphasizes precise communication, upselling appropriate services, and maintaining excellent service standards.

You will provide accurate estimates, obtain authorization, and coordinate with customers as work progresses. This position requires a strong customer focus and a professional appearance in a process-driven environment.