Automotive Service Advisor — Customer Experience Pro

Fowler Toyota of Tulsa; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, vision, dental insurances.

401K employer matching

Paid Time Off

Parental Leave

Employee assistance program

Job summary

Fowler Toyota Tulsa is seeking an Automotive Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and our service technicians. You will provide clear repair explanations, estimate costs, and help maintain high CSI scores.

Responsibilities include following up on repairs, communicating progress, and delivering vehicles to customers while upholding dealership policies and exceptional service standards.

Qualifications

• Great customer service skills and a welcoming demeanor.
• Able to schedule appointments and manage workflow.
• Able to articulate repair needs clearly to technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and convey repair needs to technicians.
• Provide accurate cost estimates for repairs/maintenance.
• Follow up on repairs and keep customers informed of progress.
• Explain repairs and costs to customers and deliver vehicles.

Skills

Customer service

Communication

Liaison between customers and techs

Job description

Fowler Toyota Tulsa is seeking an Automotive Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and our service technicians. You will provide clear repair explanations, estimate costs, and help maintain high CSI scores.

Responsibilities include following up on repairs, communicating progress, and delivering vehicles to customers while upholding dealership policies and exceptional service standards.