Senior Service Advisor: Customer Care & Repair Coordination

Toyota; McDonald (TN); On-site; USD 48,000 - 62,000; Full time

Job summary

Toyota is seeking an Experienced Service Advisor to join our team. You will greet customers, listen to their concerns, and document them accurately, then clearly explain services and costs. You will coordinate with technicians, schedule drop-offs, verify warranties, and prepare repair orders with labor and parts costs.

Your proactive approach will help upsell services and build loyalty. In a fast-paced dealership setting, you will maintain organized records, use deal-ership software, and ensure

Qualifications

• Excellent communication and rapport-building with customers.
• Strong customer service orientation with problem-solving focus.
• Ability to identify upsell opportunities and drive sales.
• Solid organizational skills and multitasking capability.

Responsibilities

• Greet customers, listen to vehicle concerns, and document them accurately.
• Explain services and costs clearly and professionally.
• Coordinate with technicians to relay concerns and ensure repairs are performed efficiently.
• Schedule appointments, manage drop-off/pick-up, and coordinate with other departments.
• Verify warranty coverage and prepare repair orders with labor and parts costs.
• Follow up on service status and ensure timely completion.
• Identify upsell opportunities and promote dealership services.

Skills

Communication

Customer service

Sales

Organization

Auto knowledge

Computer skills

Problem solving

Time management

Job description

Toyota is seeking an Experienced Service Advisor to join our team. You will greet customers, listen to their concerns, and document them accurately, then clearly explain services and costs. You will coordinate with technicians, schedule drop-offs, verify warranties, and prepare repair orders with labor and parts costs.

Your proactive approach will help upsell services and build loyalty. In a fast-paced dealership setting, you will maintain organized records, use deal-ership software, and ensure