Automotive Service Advisor - Customer Care & Estimates

Hendrick Automotive Group; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Darrell Waltrip Buick GMC in Franklin, TN seeks a service-oriented advisor to identify maintenance needs and communicate repair options to customers. You will schedule service, prepare itemized estimates, and explain costs for parts and labor to ensure customer satisfaction.

The role emphasizes accurate documentation and adherence to company safety rules, with opportunities for training and professional growth in a busy dealership environment.

Qualifications

• MS Office proficiency and familiarity with dealership software are required.
• Ability to read and interpret service recommendations and customer requests.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.

Skills

Microsoft Office

Dealership Management System

Communication Skills

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Darrell Waltrip Buick GMC in Franklin, TN seeks a service-oriented advisor to identify maintenance needs and communicate repair options to customers. You will schedule service, prepare itemized estimates, and explain costs for parts and labor to ensure customer satisfaction.

The role emphasizes accurate documentation and adherence to company safety rules, with opportunities for training and professional growth in a busy dealership environment.