Automotive Service Advisor

Honest 1 Auto Care Spring Hill; Spring Hill (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Honest 1 Auto Care Spring Hill is searching for a confident and dependable automotive service advisor to join our family-owned repair facility. We prioritize outstanding customer service and seek an enthusiastic candidate willing to learn and grow. Daily tasks include answering phones, greeting customers, documenting concerns, and managing service estimates.

The ideal candidate will thrive in a fast-paced environment, showcase excellent communication skills, and build professional relationships with our customers and team members.

Qualifications

• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Solid knowledge of basic OSHA laws.

Responsibilities

• Answer phone and greet customers.
• Document customer concerns and develop estimates.
• Communicate issues, repairs, and process payments.

Skills

Customer service

Verbal communication

Organizational skills

Teamwork

Detail-oriented

Job description

We are a family owned and operated Auto Repair Facility, a top rated national franchise located in one of the fastest growing communities in Tennessee. We just celebrated our 3 year in business and average over 100 cars per week. We expect outstanding customer service, we are heavily involved in the our community and highly value all of our team members.

Job Description

We are looking for a confident, enthusiastic, outgoing, dependable automotive service advisor. We are willing to train the individual with the right talents, especially a positive attitude. Daily duties include, answering phone, greeting customers, obtaining demographic information, documenting customer concerns, developing estimates, communicating issues, repairs, close tickets an process payments. Customer service is our number one priority here, providing frequent and accurate communication with our customer is essential.

Qualifications

• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Procure and receive parts for work orders
• Provide our customers with the information they need to make an informed decision

Additional Information

All your information will be kept confidential according to EEO guidelines.