Automotive Service Advisor: Customer Care & Tech Solutions

Fiestachevy; Harlingen (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A local automotive service company in Harlingen, Texas, is seeking a dedicated Service Advisor. The role involves addressing customer concerns via phone and email, ensuring detailed record-keeping, and effective communication of service updates. Applicants should have knowledge of automotive maintenance, excellent organizational skills, and must be 21 years or older. Join a team-oriented environment focused on customer satisfaction.

Qualifications

• Knowledge of methods and techniques used in automotive maintenance.
• Ability to follow both oral and written instructions.
• Organizational skills to handle multiple priorities effectively.

Responsibilities

• Answer phone calls and emails to address customer concerns.
• Record issues and data in the Dealer Management System.
• Communicate estimated completion times and provide updates.

Skills

Knowledge of automotive maintenance and repair

Experience with hand and power tools

Ability to follow detailed instructions

Willingness to learn new automotive technologies

Strong communication skills

Tools

Dealer Management System

MS Office

Job description

A local automotive service company in Harlingen, Texas, is seeking a dedicated Service Advisor. The role involves addressing customer concerns via phone and email, ensuring detailed record-keeping, and effective communication of service updates. Applicants should have knowledge of automotive maintenance, excellent organizational skills, and must be 21 years or older. Join a team-oriented environment focused on customer satisfaction.