Automotive Service Advisor — Customer Experience Pro

Sheehy Auto Stores; Cockeysville (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one년

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores is seeking a Service Advisor to run express services at our Toyota location. The team values friendly, attentive customer service and a smooth liaison between customers and service technicians.

We offer a benefits package, paid training, and performance-based pay ranging from $50K up to $200K, with 401(k) and profit sharing. Prior advisor experience and strong communication are preferred.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Comply with all federal, state, and local laws and company policies regarding safeguarding of customer information and vehicles.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, MVR check, and drug screening.
• Must have a valid driver's license.

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer communication

Organizational skills

Fast-paced environment

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking a Service Advisor to run express services at our Toyota location. The team values friendly, attentive customer service and a smooth liaison between customers and service technicians.

We offer a benefits package, paid training, and performance-based pay ranging from $50K up to $200K, with 401(k) and profit sharing. Prior advisor experience and strong communication are preferred.