SERVICE ADVISOR

MARHOFER CHEVROLET INC; Stow (OH); On-site; USD 61,000 - 116,000; Full time

Job summary

MARHOFER CHEVROLET INC in Stow, OH is seeking a Service Advisor to greet customers, assess concerns, and write repair orders with cost estimates. You will review inspections, coordinate with techs and parts, and provide regular status updates to customers.

The role involves promoting service specials, ensuring clear communication with the service department, and driving CSI through upselling maintenance services in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in automotive tech or business.
• Strong communication and problem solving essential.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide estimates.
• Review inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans.
• Ensure seamless communication between customers and service dept.
• Drive customer service initiatives and CSI improvements.
• Upsell maintenance services and manage high-volume drives.

Skills

Communication

Active listening

Customer service

Multitasking

Repair order writing

Explain repairs

Education

High school diploma

Associate's degree

Tools

CDK

Reynolds & Reynolds

Job description

Job Details: Job Location: Marhofer Chevrolet - Stow, OH 44224, Salary Range: $60,581.00 - $116,365.00 Salary, Job Purpose:

Key Responsibilities:

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Qualifications: Required Education:

• High school diploma or equivalent (GED) required.

Preferred Education:

• Associate's degree in Automotive Technology, Business, or related field preferred.

Required Experience:

• Prior customer service experience required.
• Automotive service, retail, or hospitality background with strong communication and problem-solving skills.

Preferred Experience:

• 1-2+ years of dealership service advisor experience with a proven record of driving CSI.
• Experience in upselling maintenance services and managing high-volume service drives.

Required Skills and Abilities:

• Strong communication, active listening, and customer service skills.
• Ability to write accurate repair orders and multitask in a fast-paced environment.
• Ability to explain technical repairs clearly.
• Valid driver's license required.

Preferred Skills and Abilities:

• Experience with dealership management systems (CDK, Reynolds & Reynolds).
• Familiarity with manufacturer warranty processes.
• Knowledge of multi-point inspections and service upselling techniques.