Service Advisor - Automotive - Fowler Kia Longmont

Fowler Automotive; Longmont (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K with match

Paid time off

Holidays & parental leave

Employee assistance program

Job summary

Fowler Kia of Longmont is seeking an Automotive Service Advisor to join our service team in Longmont, CO. You will listen to guests, clearly communicate repair needs to technicians, and advise on additional services to restore customers' transportation quickly and smoothly.

The role requires delivering accurate estimates, timelines, and maintaining proactive communication with guests throughout repairs, while ensuring high-quality workmanship and CSI excellence.

Qualifications

• Valid Driver's License required and MVR acceptable to our Insurance Carrier.
• Experience in automotive service environment is a plus.
• Ability to explain repairs and options clearly to guests.

Responsibilities

• Understand that our business revolves around our guests.
• Listen to guests and clearly communicate repair needs to technicians.
• Advise recommended/additional services based on the guest.
• Provide accurate estimates and timelines for repairs/maintenance.
• Maintain constant communication with guests during the repair process.
• Inspect repair quality and ensure all work is completed.
• Notify guests when vehicles are ready for pickup.
• Explain repairs performed and costs with each guest.
• Present the guest’s vehicle after service to stand by our work.
• Show empathy for vehicle-related inconveniences to guests.
• Communicate needs and roadblocks with management for support.
• Aim to exceed CSI scores per manufacturer standards.

Skills

Customer empathy

Communication

Listening skills

Guest service

Job description

Job Details: Job Location: Fowler Kia - Longmont, CO 80504, Position Type: Full Time, Salary Range: $60,000.00, Automotive Service Advisor – Fowler Kia of Longmont

Picture this scenario: Charlie has a big day lined up at work, important managers will be in the building and this is Charlie’s opportunity to show that no one deserves the available promotion more. Charlie wakes up early, eats a great breakfast and is ready to conquer the day Charlie walks outside, gets in the car and when trying to start it, nothing happens. Everything that Charlie has been preparing for has now been interrupted by something uncontrollable. Charlie needs someone that can get the day back on track, someone that can take away some of the stress of car problems and someone that can help Charlie be Charlie instead of the employee that has to use car trouble as an excuse. Can you be the person that understands Charlie’s predicament? Can you help diffuse the situation, use clear communication and show the empathy that Charlie needs to hear and feel?

At Fowler Kia of Longmont, we are looking for compassionate individuals that care about other humans and want to be part of a solution. We want you to be part of an environment where you impact people’s lives by restoring their transportation as quickly and seamlessly as possible.

Job Responsibilities

• Understand that our business and success revolve around our guests
• Listen to our guests and clearly communicate repair needs to technicians
• Advise recommended/additional services based on the individual guest
• Provide accurate estimates and timelines for repairs/maintenances
• Stay connected in constant communication with each guest throughout the repair process
• Inspect repair quality and ensure that all work is completed
• Notify our guests when vehicles are ready for pick up
• Review and simplify repairs performed and associated costs with every guest
• Actively present the guest’s vehicle to them after service to stand by our work performed
• Understand the inconvenience and emotion that stem from a broken vehicle and show empathy
• Communicate needs and roadblocks with management allowing them to have your back
• Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Anywhere from $60,000 annually PLUS!

What We Offer

Perks & Benefits

• Fowler offers medical, vision, dental, life, & disability insurances.
• Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard – This is what drives us.

being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.