Automotive Service Advisor: Career Growth & Training

Classic Auto Group; Cleveland, Brook Park (OH, OH); Sur place; GBP 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Weekly pay via direct deposit

Medical, dental, vision, and life ins.

Health Savings Account (HSA) with inv.

Employee Assistance Program (EAP)

401(k) after 2 months

Paid time off ( PTO)

Advancement opportunities

Résumé du poste

Classic Westside Mazda in Brook Park, Ohio is seeking an experienced Automotive Service Advisor / Service Writer to join our Service team. You will be the primary contact between customers and technicians, ensuring accurate service documentation and clear communication throughout the repair process.

The role requires at least one year of professional experience as a Service Advisor/Writer in an automotive setting, with Mazda or other manufacturer dealership experience considered a plus.

Qualifications

• Minimum one (1) year of professional Automotive Service Advisor/Writer experience required.
• Mazda or other manufacturer dealership experience is a plus.
• Strong customer service and communication skills.
• Ability to explain automotive maintenance and repair recommendations clearly and professionally.

Responsabilités

• Greet customers and identify their vehicle service and repair needs.
• Document vehicle symptoms and requested services.
• Prepare repair orders and communicate recommended maintenance and repairs.
• Review estimates, costs, and expected repair timelines with customers.
• Keep customers informed throughout the service and repair process.
• Coordinate with technicians and Service Department personnel.
• Review completed repairs with customers at vehicle delivery.
• Maintain accurate customer, vehicle, and repair order records.
• Follow up with customers to build long-term relationships.
• Provide a professional and positive customer experience from arrival to delivery.

Connaissances

Customer service

Communication skills

Organizational skills

Attention to detail

Time management

Description du poste

Classic Westside Mazda in Brook Park, Ohio is seeking an experienced Automotive Service Advisor / Service Writer to join our Service team. You will be the primary contact between customers and technicians, ensuring accurate service documentation and clear communication throughout the repair process.

The role requires at least one year of professional experience as a Service Advisor/Writer in an automotive setting, with Mazda or other manufacturer dealership experience considered a plus.