Automotive Service Advisor / Writer — $80k-$110k+

Southern Palms Mazda; Florida; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation

401(k) Retirement Plan

5-Day Work Week

Great Work / Life Balance

NO SUNDAYS!

Job summary

Southern Palms Mazda is seeking a proactive Automotive Service Advisor / Writer to join our growing service department in Royal Palm Beach, FL. You will handle customer inquiries, document vehicle issues in our DMS, and guide customers through service steps while upholding our standards.

The ideal candidate has automotive advisory experience, strong communication skills, and a commitment to excellent customer care.

Qualifications

• 3 years of experience in automotive service advisory or related role.
• Understanding of basic automotive techniques related to maintenance and repair.
• Mazda or import experience is a plus.

Responsibilities

• Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of response and attention.
• Record issues and data into the Dealer Management System with attention to detail.
• Communicate estimated completion times, provide regular updates, and coordinate delivery or pickup with customers.
• Strive to give customers an outstanding service experience and uphold company standards.

Skills

Customer service

Communication

Multitasking

Team player

Education

High School diploma or equivalent

Tools

Dealer Management System

Job description

Southern Palms Mazda is seeking a proactive Automotive Service Advisor / Writer to join our growing service department in Royal Palm Beach, FL. You will handle customer inquiries, document vehicle issues in our DMS, and guide customers through service steps while upholding our standards.

The ideal candidate has automotive advisory experience, strong communication skills, and a commitment to excellent customer care.