Automotive Service Advisor: Unlimited Earnings & Growth

MileOne Autogroup; Catonsville (MD); On-site; USD 31,000 - 120,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

NextMile Scholarship

Employee Assistance Program

Job summary

Heritage Mazda Catonsville is seeking an experienced Automotive Service Advisor / Service Writer to join a busy service department. You will greet customers and consult on their vehicle service needs, ensuring accurate estimates and timely appointments.

Qualifications include 2+ years in automotive service writing, familiarity with Reynolds Ignite preferred, and solid MS Office skills. A customer-focused attitude and strong reading/comprehension of manuals are essential.

Qualifications

• 2+ years’ dealership experience in automotive service writing.
• Reynolds Ignite experience, preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.
• Working knowledge of basic car functions, characteristics, and operations.

Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications.
• Schedule and manage service appointments and service estimates.
• Address and resolve customer complaints.

Skills

Customer handling

MS Office

Reading manuals

Tools

Reynolds Ignite

Job description

Heritage Mazda Catonsville is seeking an experienced Automotive Service Advisor / Service Writer to join a busy service department. You will greet customers and consult on their vehicle service needs, ensuring accurate estimates and timely appointments.

Qualifications include 2+ years in automotive service writing, familiarity with Reynolds Ignite preferred, and solid MS Office skills. A customer-focused attitude and strong reading/comprehension of manuals are essential.