Toyota Service Advisor: Elevate Customer Service & Growth

TRA-11 Fred Anderson Raleigh, LLC; West Virginia; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Culture of care

Career growth

Leadership development

Competitive compensation

401k with company match

Health benefits package

Paid time off

Maternity/Paternity leave

Employee discounts on parts/services

Job summary

Fred Anderson Automotive Group in Raleigh, NC, is seeking an Automotive Service Advisor to join Toyota of Raleigh. You will guide customers through the service process, schedule maintenance, and present repair recommendations with clear, honest communication.

The ideal candidate brings a friendly, outgoing personality, strong time management, and a proven track record in delivering exceptional customer service.

Qualifications

• Friendly and outgoing personality required.
• Ability to build rapport and follow up with guests through the service process.
• Strong communication and organizational skills.
• Assist customers in maintaining vehicles per manufacturer standards.
• Present repairs and maintenance clearly and professionally.
• High level of customer service throughout the guest experience.
• Prior sales, customer service, or hospitality experience is a plus.
• Valid driver’s license with acceptable MVR.

Responsibilities

• Deliver quality and professional service to service customers.
• Guide customers through the service process and schedule maintenance.
• Communicate repair and maintenance recommendations clearly.
• Support guests with objections and ensure a positive experience.
• Maintain high standards of customer service in a fast-paced environment.

Skills

Friendly personality

Build rapport

Customer service

Communication skills

Time management

Education

Highschool diploma or equivalent

Job description

Fred Anderson Automotive Group in Raleigh, NC, is seeking an Automotive Service Advisor to join Toyota of Raleigh. You will guide customers through the service process, schedule maintenance, and present repair recommendations with clear, honest communication.

The ideal candidate brings a friendly, outgoing personality, strong time management, and a proven track record in delivering exceptional customer service.