Senior Automotive Service Advisor — Career Growth

Anderson Automotive Group; Asheville (NC); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Fred Anderson Toyota of Asheville is seeking an experienced Automotive Service Advisor to greet customers, listen to their concerns, and prepare repair orders with clear estimates. You will explain costs, obtain approvals, and guide customers through recommended services.

The role involves coordinating with technicians, scheduling appointments, and maintaining accurate records while upholding high customer satisfaction standards. ASE certifications and manufacturer training are preferred.

Formación

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Automotive Service Excellence (ASE) Certifications; Manufacturer Training; Valid Driver's License

Responsabilidades

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Explains the work performed and the repair order charges to the customer.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.

Educación

Associate's degree or equivalent (A.A.)

Bachelor's degree (B.A.)

Two to four years related experience

Herramientas

ASE Certifications

Descripción del empleo

Fred Anderson Toyota of Asheville is seeking an experienced Automotive Service Advisor to greet customers, listen to their concerns, and prepare repair orders with clear estimates. You will explain costs, obtain approvals, and guide customers through recommended services.

The role involves coordinating with technicians, scheduling appointments, and maintaining accurate records while upholding high customer satisfaction standards. ASE certifications and manufacturer training are preferred.