Automotive Service Advisor: Build Loyalty, Drive Sales

coconut point honda; Estero (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Retirement plans

Training & development

Employee discounts on vehicle services

Job summary

Hanania Automotive Group in Estero, FL is seeking an Automotive Service Advisor to be at the heart of customer interactions, greet guests, and schedule service appointments while building loyalty.

You will assess vehicles, create transparent repair orders with cost/time estimates, coordinate with technicians, and help customers understand maintenance and warranty needs. The role emphasizes sales goals, accuracy, and excellent communication in a fast-paced shop.

Qualifications

• Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Able to set and achieve sales and performance goals.
• Strong communication and interpersonal skills.
• Excellent organization and follow-up abilities. Requires valid driver's license.
• Must pass background check and drug screen.

Responsibilities

• Greet and assist customers, setting and confirming service appointments.
• Determine vehicle needs through information gathering and walk-arounds.
• Create transparent repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to ensure timely completion.
• Support sales goals and knowledge of products for service and warranty needs.
• Process cash and checks according to company policy.

Skills

Customer service

Sales goals

Communication skills

Organizational skills

Valid driver's license

Background check clearance

Job description

Hanania Automotive Group in Estero, FL is seeking an Automotive Service Advisor to be at the heart of customer interactions, greet guests, and schedule service appointments while building loyalty.

You will assess vehicles, create transparent repair orders with cost/time estimates, coordinate with technicians, and help customers understand maintenance and warranty needs. The role emphasizes sales goals, accuracy, and excellent communication in a fast-paced shop.