Auto Service Advisor: Drive Customer Experience

Hanania Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Incentives

Benefits package

Training & development

Team environment

Well-equipped facilities

Employee discounts

Job summary

Hanania Automotive Group in Jacksonville seeks an Automotive Service Advisor to welcome customers, assess vehicle needs and schedule service.

You will create transparent repair orders, communicate with technicians, and strive to meet sales goals while delivering outstanding customer care. This role offers incentives, comprehensive benefits, continuous training, and a collaborative team environment.

Qualifications

• Customer service excellence and high satisfaction
• Ability to set and achieve sales and performance goals
• Thrives in a fast-paced environment with multiple priorities
• Strong interpersonal and communication skills
• Excellent organization and follow-up skills, with tech experience
• Must pass background check and hair follicle drug screen

Responsibilities

• Greet and assist customers, set and confirm appointments to streamline service experience
• Determine vehicle needs through information and walk-arounds, using consultative selling
• Create transparent repair orders with detailed cost and time estimates
• Communicate with technicians and parts staff to ensure timely completion and status updates
• Achieve targeted sales goals and enhance product knowledge to support maintenance and warranty needs
• Accurately process cash and check receipts according to company policy

Skills

Customer Service Expertise

Goal-Oriented

Adaptability

Communication Skills

Organizational Skills

Valid Driver's License

Job description

Hanania Automotive Group in Jacksonville seeks an Automotive Service Advisor to welcome customers, assess vehicle needs and schedule service.

You will create transparent repair orders, communicate with technicians, and strive to meet sales goals while delivering outstanding customer care. This role offers incentives, comprehensive benefits, continuous training, and a collaborative team environment.