Automotive Service Advisor: Elevate Customer Experience

Jack-Hanania-Chevrolet; Saint Augustine (FL); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental

Retirement plan

Training & development

Employee discounts

Job summary

Hanania Automotive Group in Saint Augustine, FL is seeking an Automotive Service Advisor to deliver outstanding customer service and guide customers through service experiences. You will greet customers, schedule service, assess vehicle needs, and communicate with technicians to ensure timely, transparent repair orders.

This role emphasizes goal achievement, strong communication, organization, and the ability to thrive in a busy shop while maintaining high guest satisfaction and promoting

Qualifications

• Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Ability to set and achieve sales and performance goals.
• Thrive in a fast-paced environment with multiple priorities.
• Strong interpersonal and communication skills.
• Excellent organization and follow-up with technology experience.
• Valid driver’s license; able to pass background check and drug screen.

Responsibilities

• Greet and assist customers, set and confirm service appointments.
• Assess vehicle needs through information gathering and walk-arounds.
• Create transparent repair orders with cost and time estimates.
• Collaborate with technicians and parts staff to complete work and update customers.
• Support sales goals by promoting maintenance and warranty services.
• Process cash and checks according to policy.

Skills

Customer service

Sales goals

Adaptability

Communication skills

Organizational skills

Driver's license

Job description

Hanania Automotive Group in Saint Augustine, FL is seeking an Automotive Service Advisor to deliver outstanding customer service and guide customers through service experiences. You will greet customers, schedule service, assess vehicle needs, and communicate with technicians to ensure timely, transparent repair orders.

This role emphasizes goal achievement, strong communication, organization, and the ability to thrive in a busy shop while maintaining high guest satisfaction and promoting