Automotive Service Advisor - $50K+ with Training & Benefits

Sheehy Mazda; Hagerstown (MD); Vor Ort; USD 50.000 - 200.000; Vollzeit

Benefits dieser Stelle

Health, Vision, and Dental Insurance

Paid training

Career advancement

401(K) and profit sharing

Zusammenfassung

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work!

If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Qualifikationen

• Previous service-advisor experience preferred.
• Strong customer communication skills in person and on the phone.
• Ability to pass background checks and comply with policies.

Aufgaben

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Kenntnisse

Customer service

Communication

Organizational skills

Phone communication

Tools

Reynolds & Reynolds

Jobbeschreibung

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work!

If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.