Experienced Auto Service Advisor — $3k Sign-On Bonus

Germain Ford of Sidney; Beavercreek (OH); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health, dental & vision insurance

401(k) with employer match

Paid vacation & holidays

Competitive wage plans

Professional development & promotions

Company outings

Employee discounts

Résumé du poste

Germain of Beavercreek is seeking an Experienced Automotive Service Advisor to be the primary contact for customers seeking service and repairs. You will guide customers through the service process, communicate with technicians, and ensure a high level of satisfaction and efficiency.

Responsibilities include greeting customers, providing accurate estimates, scheduling appointments, and upselling services where appropriate. A valid driver’s license and automotive knowledge are required.

Qualifications

• Experience as Automotive Service Advisor or similar.
• Knowledge of repair procedures and terminology.
• Excellent communication and customer service.
• Valid driver’s license with clean record.

Responsabilités

• Greet customers and assess service needs.
• Provide estimates using OEM guidelines.
• Schedule service appointments and manage workflow.
• Communicate with technicians and customers about issues.
• Follow up to ensure satisfaction.
• Maintain records of interactions, services, parts.
• Promote additional services meet customer needs.
• Ensure compliance with dealership policies and safety.

Connaissances

Service advisor experience

Customer service

Communication

Multi-tasking

Automotive knowledge

Scheduling software

Formation

High school diploma

Automotive certifications

Outils

Service software

Scheduling systems

Description du poste

Germain of Beavercreek is seeking an Experienced Automotive Service Advisor to be the primary contact for customers seeking service and repairs. You will guide customers through the service process, communicate with technicians, and ensure a high level of satisfaction and efficiency.

Responsibilities include greeting customers, providing accurate estimates, scheduling appointments, and upselling services where appropriate. A valid driver’s license and automotive knowledge are required.