Automotive Service Advisor

Easycare; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Easycare in Charlotte, NC is seeking a Service Advisor who excels in customer service and acts as a liaison between customers and service technicians. You will greet customers, schedule appointments, and clearly communicate repair needs while upholding dealership standards.

The role emphasizes accurate cost estimates, upselling reputable services, and maintaining satisfaction scores. Experience is helpful, benefits are excellent, and compensation is based on experience.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Skills

Customer service

Communication

Sales aptitude

Attention to detail

Job description

Charlotte, United States | Posted on 11/09/2026

Family Owned & Operated for Over 50 Years!

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  


• Listen to eachcustomer and clearly articulate repair needs totechs
  


• Upsellrecommended/additional services using low-pressure,high-integrity methods
  


• Provideaccurate estimates of repair/maintenancecosts
  


• Adherence todealership policy on customer vehicle care andoperation
  


• Follow up oneach repair and keep customers informed ofprogress
  


• Sell andmanage extended warranties
  


• Inspect repairquality and ensure that all work is complete
  


• Notifycustomers when vehicles are ready for pickup
  


• Review andexplain repairs and associated costs withcustomers
  


• Handle minorcustomer concerns and complaints
  


• Keep ServiceManager informed of all problems and potentialproblems
  


• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
  


• Compensationis based on experience.
  


• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.