Automotive Service Advisor

Easycare; Salisbury (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Easycare in Salisbury, NC seeks a Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes delivering excellent customer service and clear communication of repair needs and costs.

Experience is preferred but not required. Compensation is based on experience, and the company offers excellent benefits as part of a service-oriented dealership team.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Skills

Customer service

Communication

Listening

Upselling

Greet customers

Attention to detail

Job description

Salisbury, United States | Posted on 10/19/2026

Family Owned & Operated for Over 50 Years!

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  
• Listen to eachcustomer and clearly articulate repair needs totechs
• Upsellrecommended/additional services using low-pressure,high-integrity methods
• Provideaccurate estimates of repair/maintenancecosts
• Adherence todealership policy on customer vehicle care andoperation
• Follow up oneach repair and keep customers informed ofprogress
• Sell andmanage extended warranties
• Inspect repairquality and ensure that all work is complete
• Notifycustomers when vehicles are ready for pickup
• Review andexplain repairs and associated costs withcustomers
• Handle minorcustomer concerns and complaints
• Keep ServiceManager informed of all problems and potentialproblems
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
• Compensationis based on experience.
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.