Automotive Service Advisor

EasyCare Recruiting; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting is seeking a Service Advisor for a family-owned auto dealership in the United States. The role focuses on greeting customers, relaying repair needs to technicians, and presenting clear repair cost estimates.

You will upsell services with integrity, keep customers informed on progress, and help maintain high CSI scores. The position emphasizes excellent customer interactions, accurate communication between customers and service staff, and adherence to dealership policies.

Qualifications

• Experience in customer-facing service roles preferred but not required.
• Ability to greet customers and coordinate service with technicians.
• Strong communication and listening skills to translate repair needs to the shop.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure methods.
• Provide accurate cost estimates for repairs and maintenance.
• Follow dealership policies on vehicle care and operation.
• Keep customers informed on progress and status of repairs.
• Explain repairs and costs to customers clearly.
• Notify customers when vehicles are ready for pickup.
• Maintain CSI scores according to dealership standards.

Skills

Customer service

Communication

Upselling

Repair estimates

CSI focus

Job description

Charlotte, United States | Posted on 11/09/2026

Family Owned & Operated for Over 50 Years!

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  


• Listen to eachcustomer and clearly articulate repair needs totechs
  


• Upsellrecommended/additional services using low-pressure,high-integrity methods
  


• Provideaccurate estimates of repair/maintenancecosts
  


• Adherence todealership policy on customer vehicle care andoperation
  


• Follow up oneach repair and keep customers informed ofprogress
  


• Sell andmanage extended warranties
  


• Inspect repairquality and ensure that all work is complete
  


• Notifycustomers when vehicles are ready for pickup
  


• Review andexplain repairs and associated costs withcustomers
  


• Handle minorcustomer concerns and complaints
  


• Keep ServiceManager informed of all problems and potentialproblems
  


• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
  


• Compensationis based on experience.
  


• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.