Service Advisor - Hickory, North Carolina, United States

Hickory Toyota; Hickory (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and coordinate repairs with the service team. You will explain costs, timelines, and recommendations while ensuring quality workmanship.

The role focuses on accurate estimates, clear communication, and exemplary customer service, with a strong emphasis on compliance and professional presentation in a fast-paced shop environment.

Qualifications

• Two or more years of previous experience as a service advisor.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by understanding product and service requirements.
• Provide accurate cost and time of completion estimates for the services recommended and obtain customer authorization.
• Track service progress and contact customers to communicate changes in cost, delivery time, or recommended services.
• Administer warranty repairs in accordance with manufacturer guidelines.
• Confirm service appointments by phone the day before arrival and conduct post-repair follow-up.
• Inspect vehicles prior to customer delivery to ensure quality of service and communicate results to customer.
• Meet state and federal requirements for automobile repair and consumer protection.
• Demonstrate behaviors consistent with company values in all interactions.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or equivalent

Job description

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

• As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Benefitsinclude a lucrative compensation plan, paid time off, medical,and employee vehicle purchase program.

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.