Automotive Service Advisor

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Team-focused environment

Career growth opportunities

Ongoing training and coaching

Job summary

Bob King Automotive Group is hiring an Automotive Service Advisor in Winston-Salem, NC. This is a fast-paced service department role focused on helping customers, guiding service visits, and delivering a positive experience from start to finish.

You will communicate repair needs and timelines, document concerns, and collaborate with technicians and parts to keep vehicles moving. Training and career growth are available in a supportive team setting.

Qualifications

• Strong communication and customer service skills required.
• Ability to listen to customer concerns and document them accurately.
• Comfort with technology and diagnostic tools is a plus.

Responsibilities

• Welcome customers with professionalism and urgency.
• Listen carefully to concerns and document them accurately.
• Create clear, detailed repair orders.
• Communicate inspection results, maintenance needs, pricing, and timelines.
• Work closely with technicians, parts, and management to keep vehicles moving.
• Follow up with customers throughout the repair process.
• Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
• Review service history and present needed maintenance recommendations.
• Help drive customer satisfaction, retention, and department growth.
• Be part of a team that values accountability and results.

Skills

Customer service

Excellent communication

Multitasking

Professional appearance

Team player

Job description

Now Hiring: Automotive Service Advisors

Join a Fast-Paced Dealership Service Team Built on Growth, Customer Care, and Winning Together! Are you a strong communicator who enjoys helping customers, solving problems, and working in a high-energy environment? We are looking for a motivated Automotive Service Advisor to join our service team.

As a Service Advisor, you are the connection between the customer and the technician. You will guide customers through their service visit, set clear expectations, communicate repair recommendations, and help deliver a professional, positive experience from start to finish.

What You’ll Do

• Welcome customers with professionalism and urgency.
• Listen carefully to customer concerns and document them accurately.
• Create clear, detailed repair orders.
• Communicate inspection results, maintenance needs, repair timelines, and pricing.
• Work closely with technicians, parts, and management to keep vehicles moving.
• Follow up with customers throughout the repair process.
• Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
• Review service history and present needed maintenance recommendations.
• Help drive customer satisfaction, retention, and department growth.
• Be part of a team that values accountability, communication, and results.

What We’re Looking For

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Ability to multitask in a busy service drive.
• Professional appearance and dependable attendance.
• Organized, detail-oriented, and comfortable with technology.
• Automotive experience is preferred, but we are willing to train the right person.
• Valid driver’s license required and pre hire background check.

Why Join Our Team?

• Competitive pay with performance-based earning potential
• Career growth opportunities
• Ongoing training and coaching
• Supportive leadership team
• Health, dental, and vision insurance options
• Paid time off
• Team-focused environment with real opportunity to grow

Schedule

Full-time position. Some Saturdays may be required.

Ready to Start a Career, Not Just a Job?

We are looking for someone who wants to grow, succeed, and be part of a winning team. If you enjoy working with people, staying busy, and making a difference every day, this could be the opportunity for you.

About Us - The Bob King Automotive Group - Bob King Hyundai, Bob King Kia, Bob King Mazda, and Genesis of Winston Salem

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.