Automotive Service Advisor

Diehl Automotive Group; Massillon (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) opportunities

Paid time off

Employee vehicle purchase and service 

Training and professional development

Career advancement opportunities

Job summary

Diehl Subaru of Massillon in Massillon, OH is seeking an Automotive Service Advisor to join our service team. You will greet customers, listen to concerns, document vehicle service needs, prepare repair orders, and communicate with technicians to relay diagnosis and status.

You will provide accurate estimates and timelines and help manage the service-lane workflow. The ideal candidate has excellent communication, organizational, and multitasking skills, with previous automotive dealership

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy automotive service environment.

Responsibilities

• Greet service customers and provide a professional experience.
• Document vehicle service needs and prepare repair orders.
• Explain maintenance and repairs and provide accurate estimates.
• Communicate with technicians on diagnosis and status.
• Maintain customer and vehicle records and build relationships.
• Schedule service appointments and assist with service-lane workflow.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Data entry

Tools

CRM software

Job description

Automotive Service Advisor - Diehl Subaru of Massillon

Location: Massillon, Ohio

Job Type: Full-Time

Join the Diehl Subaru of Massillon Service Team!

Diehl Subaru of Massillon is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department in Massillon, OH.

If you have excellent communication skills, enjoy helping customers, and thrive in a fast-paced automotive environment, this is an opportunity to build your career with Diehl Automotive. We are looking for a Service Advisor who can create an outstanding customer experience while helping our technicians and service department operate efficiently.

Previous automotive dealership or service advisor experience is preferred, but candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply.

Service Advisor Responsibilities

• Greet service customers and provide a professional, friendly experience
• Listen to customer concerns and accurately document vehicle service needs
• Prepare repair orders and explain recommended maintenance and repairs
• Communicate with technicians regarding vehicle diagnosis and repair status
• Provide customers with accurate repair estimates and completion timelines
• Review recommended maintenance and repair services with customers
• Obtain customer authorization for repairs
• Keep customers informed throughout the service process
• Schedule service appointments and assist with service-lane workflow
• Review completed repair orders and explain services performed
• Maintain accurate customer and vehicle records
• Build long-term customer relationships through excellent communication and follow-up
• Help maintain high levels of customer satisfaction and retention
• Work closely with technicians, parts personnel, management, and other dealership departments

What We're Looking For

The ideal candidate will have:

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Ability to multitask in a busy automotive service environment
• Professional and positive attitude
• Strong computer and data-entry skills
• Ability to explain automotive maintenance and repairs clearly
• Sales and customer-retention skills
• Valid driver's license and acceptable driving record
• Automotive Dealership Experience Preferred
• Previous Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience is a plus
• Subaru dealership or manufacturer experience is a plus but not required

Why Work for Diehl Subaru of Massillon?

Diehl Subaru of Massillon is part of Diehl Automotive, a growing automotive dealership group committed to providing exceptional experiences for both customers and employees.

We offer a professional dealership environment, ongoing opportunities to develop your automotive career, and the resources of an established automotive organization.

Benefits may include:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) opportunities
• Paid time off
• Employee vehicle purchase and service discounts
• Training and professional development
• Manufacturer and dealership training opportunities
• Career advancement opportunities within Diehl Automotive
• Established customer base and service traffic
• Supportive team environment

Automotive Service Advisor Jobs in Massillon, OH

This position is an excellent opportunity for candidates searching for Automotive Service Advisor jobs in Massillon, Ohio, as well as Service Writer, Automotive Service Consultant, dealership service, fixed operations, and automotive customer service careers.

Diehl Subaru of Massillon is conveniently located for candidates throughout Massillon, Canton, North Canton, Perry Township, Jackson Township, Navarre, Canal Fulton, Green, Alliance, and surrounding Stark County communities.

If you're an experienced Service Advisor—or a customer service professional ready to take the next step in your automotive career,we want to hear from you.

Diehl Automotive is an Equal Opportunity Employer.