Automotive Service Advisor — Customer-Focused Growth Path

Diehl Automotive Group; Massillon (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) opportunities

Paid time off

Employee vehicle purchase and service 

Training and professional development

Career advancement opportunities

Job summary

Diehl Subaru of Massillon in Massillon, OH is seeking an Automotive Service Advisor to join our service team. You will greet customers, listen to concerns, document vehicle service needs, prepare repair orders, and communicate with technicians to relay diagnosis and status.

You will provide accurate estimates and timelines and help manage the service-lane workflow. The ideal candidate has excellent communication, organizational, and multitasking skills, with previous automotive dealership

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy automotive service environment.

Responsibilities

• Greet service customers and provide a professional experience.
• Document vehicle service needs and prepare repair orders.
• Explain maintenance and repairs and provide accurate estimates.
• Communicate with technicians on diagnosis and status.
• Maintain customer and vehicle records and build relationships.
• Schedule service appointments and assist with service-lane workflow.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Data entry

Tools

CRM software

Job description

Diehl Subaru of Massillon in Massillon, OH is seeking an Automotive Service Advisor to join our service team. You will greet customers, listen to concerns, document vehicle service needs, prepare repair orders, and communicate with technicians to relay diagnosis and status.

You will provide accurate estimates and timelines and help manage the service-lane workflow. The ideal candidate has excellent communication, organizational, and multitasking skills, with previous automotive dealership