Service Advisor - Ford

Korum Automotive Group; Puyallup (WA); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Employer-paid life Insurance

401(k) with employer match

Vehicle Purchase Discount Program

Discounts on Parts and Service

Employee Events and Recognition

Company-Paid Uniforms for Specified  

Job summary

Korum Automotive Group is seeking a Service Advisor in Washington state. You will greet customers, collect vehicle information, and clearly report symptoms to determine necessary maintenance.

You’ll prepare cost estimates and monitor daily vehicle progress, updating customers and ensuring the final invoice matches the repair work performed. The ideal candidate has Ford dealership experience, strong problem-solving skills, and a proven track record of high customer satisfaction.

Qualifications

• Experience at a Ford dealership is a plus and preferred.
• Ability to identify problems quickly and communicate clearly.
• Strong knowledge of automobiles and car maintenance basics.
• Proven record of delivering exceptional customer satisfaction.
• Past service-advisor related roles or management exposure.
• Energetic and engaging personality.
• Interest in a long-term career with a growing organization.
• Personal and professional integrity is required.
• Proficient in computer skills; willingness to learn new software.
• Ability to learn new technology, repair, and service procedures.
• Minimum of 1 year in a service department.
• Ability to lift 50 pounds and stand for extended periods.
• Capable of working in a fast-paced environment.
• Positive, friendly attitude is essential.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Obtain customer and vehicle details for service processing.
• Report all symptoms clearly as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare accurate labor and parts cost estimates.
• Set follow-up times and monitor progress of vehicles.
• Update customers on status and progress throughout the day.
• Verify final invoice matches work performed on the repair order.
• Explain completed work and charges to customers.

Skills

Ford dealership experience

Problem diagnosis

Automobile knowledge

Customer satisfaction

Service advisor experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Learn new technology

Service dept experience 1+ year

Physical stamina

Teamwork

Positive attitude

Education: HS diploma

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers!

Pay is comprised of base pay plus variable.

Estimated pay range: $60,000 to $110,000

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair, and service procedures and specifications
• Minimum of 1 year in the service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Korum Automotive Group offers a comprehensive benefits package that includes:

• Medical / Dental / Vision
• Paid Time Off
• Employer-paid life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position

Other Potential Compensation:

• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.