Service Advisor

Porter Ford; Newark (DE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(K)

PTO & Sick Leave

Flexible Working Hours

Job summary

Porter Ford in Newark, Delaware, is seeking a Service Advisor to greet customers, schedule appointments, and monitor vehicle progress. The ideal candidate has experience in customer service, particularly in a Ford dealership setting.

This role offers competitive pay starting at $50,000, flexible working hours, health insurance, and a positive work environment valuing service and integrity.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Proven record of achieving exceptional customer satisfaction.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Prepare accurate cost estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer satisfaction

Automobile knowledge

Problem identification

Computer skills

Ability to lift 50 pounds

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay - Starting at $50,000
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.