Automotive Service Advisor

Byers Auto Group; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Short-Term Disability

Long-Term Disability

Life Insurance

401K Plan

Company Match

Vacation Pay

Paid Holidays

Growth Opportunities

Paid Training

Vehicle Purchase Program

Family Owned

Job Security

Health & Wellness

Flexible Schedule

Discounts

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to help deliver outstanding service and build lasting relationships with customers.

You will coordinate the drive lane, communicate clearly with customers and technicians, and ensure timely, accurate service. The role emphasizes ownership of the customer experience and efficient work distribution to maximize satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Clean driving record

Pre-employment background check

Job description

Automotive Service Advisor

At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Flexible Spending Accounts
• Short & Long Term Disability
• Life Insurance
• 401K Plan + Company Match
• Vacation Pay
• Paid Holidays
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Byers is an Equal Opportunity Employer conducting business in a drug free work environment.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check