Automotive Service Advisor

ESSA Bank & Trust; Stroudsburg (Monroe County); On-site; USD 15,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid time off

Employee discount

Job summary

ESSA Bank & Trust in Stroudsburg, PA is seeking dedicated individuals to join our team for an in-person role. You will greet customers, collect vehicle information, and schedule service appointments, ensuring clear communication throughout the repair process.

The position is full-time and offers benefits including health, dental, vision, disability, life insurance, a 401(k), paid time off, and employee discounts. Drivers license preferred.

Qualifications

• High School diploma or equivalent.
• Experience in customer service is a plus.
• Driver's license preferred.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around with customer noting any damage, and advises on needed maintenance.
• Creates clear, concise repair orders and documents customer problems.
• Maintains high customer satisfaction standards.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Job Description

We are looking for dedicated individuals to join our team. If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you!

We offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around with customer noting any damage, and advises on any needed maintenance.
• Creates clear, concise, and accurate repair orders regarding customer vehicle problems
• Ensures service history is reviewed with the customer to safeguard against incorrect information
• Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's preferred method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensure that vehicles are parked in assigned areas, the vehicle is locked, and the keys are marked and put away correctly.
• Explains completed work and all charges to customers.
• Discuss upcoming Factory Surveys, and schedules the next service appointment
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Manages repair order documentation to ensure full compliance with policies and procedures.
• Maintains 100% utilization of required Multi Point Inspection (Walk Around) process.
• Achieves and maintain individual and team effective labor rate (ELR) above 80% of posted retail rate
• Maintains a professional appearance, and work environment.
• Attends pertinent and mandatory company wide trainings.
• Other Duties as assigned

Requirements

High School diploma or equivalent

Job Type: Full-time

Salary: $15,080.00 - $100,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification

• Driver's License (Preferred)

Work Location: In person