Automotive Service Advisor

Kenny Kent Chevy; Evansville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Kenny Kent Chevy in Evansville, Indiana, is seeking a Service Advisor to join our automotive service team. You will greet customers, assess service needs, and provide accurate estimates while coordinating with technicians to ensure timely repairs.

This full-time role offers competitive pay and benefits, with emphasis on customer service and clear communication. Experience in a dealership environment is preferred and you will manage bookings, invoicing, and service history in our systems.

Qualifications

• Experience in dealership or automotive service environment preferred.
• Knowledge of automotive maintenance procedures and common services.
• Strong customer service skills and ability to build rapport.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to multitask in a fast-paced environment.
• Proficient with computer systems for invoicing, estimating, and records.

Responsibilities

• Greet customers and determine service needs.
• Consult with customers to determine repair and maintenance requirements.
• Provide accurate estimates for repairs and services.
• Schedule appointments and manage the service department workflow.
• Coordinate with technicians to ensure timely completion of repairs.
• Inform customers about status and additional repairs needed.
• Process payments and respond to inquiries or concerns.
• Maintain records of customer interactions and service history.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Invoicing software

Estimation systems

Record keeping software

Job description

Job Overview: We are seeking a skilled and customer-focused Service Advisor to join our team.

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for the automotive industry and enjoy working with people, we want to hear from you!

Duties:

• Greet customers and assist them with their service needs
• Consult with customers to determine their vehicle repair and maintenance requirements
• Provide accurate estimates for automotive repairs and services
• Schedule appointments and manage the service department's workflow
• Communicate with technicians to ensure timely completion of repairs
• Keep customers informed about the status of their vehicles and any additional repairs needed
• Process payments and handle customer inquiries or concerns
• Maintain accurate records of customer interactions and service history

Requirements:

• Previous experience in a dealership or automotive service environment is preferred
• Basic knowledge of automotive repair, oil changes, tire services, and other common automotive maintenance procedures
• Strong customer service skills with the ability to build rapport and provide excellent customer care
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize work in a fast-paced environment
• Proficient in using computer systems for invoicing, estimating, and record keeping

We offer competitive pay based on experience and performance. This is a full-time position with opportunities for career growth within our organization.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

Work Location: In person