Automotive - Service Advisor

JNF BROTHERS INC (SAN RAMON); San Ramon (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Parental leave

Vision insurance

401(k)

Job summary

JNF Brothers Inc. (San Ramon) seeks an experienced Automotive Service Advisor for a fast-paced repair facility. The role blends strong service-mentality with automotive knowledge, sales ability, and ownership.

You will greet customers, document concerns, review history, present repair recommendations, and drive value while maintaining thorough documentation in a process-driven environment.

Qualifications

• Prior experience as an Automotive Service Advisor is required.
• Strong communication and customer relationship skills.
• Ability to present and sell automotive repair and maintenance recommendations.
• Working knowledge of vehicle maintenance schedules and common service needs.
• Ability to review vehicle history and identify service opportunities proactively.
• Strong organizational skills, accountability, and professionalism.
• Comfortable working in a process-driven, performance-based environment.
• Computer and technology savvy, with the ability to learn and work efficiently within shop management systems.
• Experience with Tekmetric is a plus.

Responsibilities

• Greet customers professionally and document vehicle concerns accurately.
• Review vehicle history, declined work, and maintenance needs.
• Present repair and maintenance recommendations in a clear, confident, and professional manner.
• Build value for needed services and help customers make informed decisions.
• Follow up on pending work, declined work, and deferred maintenance opportunities.
• Communicate effectively with internal teams to support workflow and customer experience.
• Close repair orders accurately and maintain a high standard of documentation and follow-through.

Skills

Communication

Customer relations

Sales ability

Vehicle knowledge

Process driven

Documentation

Tekmetric (experience)

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Parental leave
• Vision insurance
• 401(k)

Overview

We are seeking an experienced Automotive Service Advisor to join a fast-paced, high-performing repair facility. This role is ideal for someone who understands that great service advising is more than customer hospitality. It requires strong communication, solid automotive knowledge, sales ability, follow-through, and a genuine sense of ownership.

Our ideal candidate knows how to build trust with customers while also identifying legitimate service opportunities, presenting recommendations clearly, and helping drive repair order value through strong process and communication.

Key Responsibilities

• Greet customers professionally and document vehicle concerns accurately
• Review vehicle history, declined work, and maintenance needs
• Present repair and maintenance recommendations in a clear, confident, and professional manner
• Build value for needed services and help customers make informed decisions
• Follow up on pending work, declined work, and deferred maintenance opportunities
• Communicate effectively with internal teams to support workflow and customer experience
• Close repair orders accurately and maintain a high standard of documentation and follow-through

Qualifications & Skills

• Prior experience as an Automotive Service Advisor is required
• Strong communication and customer relationship skills
• Ability to present and sell automotive repair and maintenance recommendations
• Working knowledge of vehicle maintenance schedules and common service needs
• Ability to review vehicle history and identify service opportunities proactively
• Strong organizational skills, accountability, and professionalism
• Comfortable working in a process-driven, performance-based environment
• Computer and technology savvy, with the ability to learn and work efficiently within shop management systems
• Experience with Tekmetric is a plus

What We're Looking For

We are looking for someone who can combine strong customer service with strong service advising. That means not just greeting customers well, but also understanding the vehicle, recognizing opportunities, communicating value, and following through at a high level. The right person for this role is proactive, coachable, detail-oriented, and confident in both customer communication and sales execution.

Compensation

Compensation will depend on experience and performance. We are prepared to pay well for the right candidate.

Why You'll Love It Here

• You'll be part of a team that cares about people - not just cars.
• Every day brings a new opportunity to make someone's day better.
• We offer training, growth opportunities, and a supportive team that treats you like family.