Auto Repair Advisor

Spencer's Auto and Diesel; Ocala (FL); On-site; USD 42,000 - 47,000; Full time

Job summary

Spencer's Auto and Diesel is seeking a customer-focused automotive service advisor in Ocala, FL. You will handle customer inquiries, schedule service appointments, and verify warranty protections to ensure smooth vehicle repairs.

The role requires strong communication and organizational skills, along with experience in automotive service. You will manage paperwork, assist in staff coaching, and help meet production goals in a busy shop.

Qualifications

• Valid state-issued driver's license and clean driving record.
• High school diploma or GED.
• Proven service advisor or related automotive industry experience.
• Proficiency in Microsoft Office (Excel, Word, etc.).
• Exceptional communication, organizational, and interpersonal skills.
• Strong problem-solving and computer skills.

Responsibilities

• Field customer concerns and schedule appointments for the service department.
• Make accurate calls about vehicle warranty protections and review service contracts.
• Verify warranty protections and review service contracts.
• Create cost estimates and document service work.
• Maintain the service department schedule and assign work.
• Manage service paperwork, including repair orders and invoices.
• Coach and mentor staff, participate in reviews and meetings.
• Ensure customer service standards through training and coaching.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem-solving

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Are you a car fanatic with specialized knowledge in automotive technology and service work? We’re looking for a problem‑solving automotive service advisor to join our busy shop! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment, apply today!

Responsibilities

• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Verify warranty protections, review service contract coverage, create cost estimates, and complete all other documentation to facilitate vehicle service work
• Address customer concerns and conduct thoughtful follow‑up to ensure they are happy with repair work
• Maintain the service department schedule and slot appointments for vehicle repairs
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records
• Manage mechanics and their work in progress
• Schedule and assign work as required
• Interview candidates for open positions
• Counsel and discipline employees as needed
• Participate in employee reviews
• Ensure employees exceed all customer service standards through training and coaching
• Enforce dress code and professional protocol in the bay
• Track and overcome inadequate quality performance through inspection of individual employees’ work
• Hold weekly meetings and ensure timely communication of new initiatives and policies
• Achieve production goals

Qualifications

• Valid state‑issued driver’s license and clean driving record
• High school diploma or GED equivalent
• Proven service advisor or related automotive industry experience
• Proficiency in Microsoft Office (Excel, Word, etc.)
• Exceptional communication, organizational, and interpersonal skills
• Strong problem‑solving and computer skills

Compensation

$42,000 - $47,000 per year