Automotive Service Advisor

Bob Bell Automotive; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Monthly commission

Medical insurance

Prescription drug plan

HSA eligibility

Dental plan

Vision plan

401K

Disability insurance

Life insurance

Career progression

Great company culture

Job summary

Bob Bell Nissan / Kia in Baltimore seeks a Service Advisor to greet customers, assess vehicle concerns, and coordinate with technicians to ensure timely service.

The ideal candidate has at least 2 years of service-advisor or related automotive customer service experience, strong communication skills, and familiarity with CDK or Reynolds & Reynolds.

Join a family-owned team offering growth opportunities and a supportive culture.

Qualifications

• 2+ years of proven experience in a service advisor role or similar automotive customer service position.
• Strong customer service orientation and communication skills.
• Ability to prioritize, multitask, and manage schedules.

Responsibilities

• Greet customers and listen to vehicle concerns, maintaining communication throughout service.
• Assess vehicle issues with customers and coordinate with technicians.
• Explain repairs and provide cost/time estimates; obtain customer approval.
• Schedule appointments, manage work orders, and upsell appropriate services.
• Maintain automotive knowledge to advise customers effectively.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Tools

CDK

Reynolds & Reynolds

Job description

We have an opening for a Service Advisor at Bob Bell Nissan / Kia!

We are looking for individuals who want a career in the Automotive Industry not a job!

An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group.

Service Advisor Responsibilities & Qualifications

Customer Interaction & Customer Service:

A friendly, helpful, and professional attitude is crucial for creating a positive customer experience. Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process.

Vehicle Assessment

Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians.

Technical Communication

Explain vehicle problems and recommended services in a clear, understandable way to customers.

Repair Coordination

Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work.

Sales And Follow-Up

Schedule appointments, manage work orders, and upsell additional products or services when appropriate and follow up with customers to maintain relationships.

Automotive Knowledge

A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers.

Organizational Skills

The ability to prioritize tasks, multitask, and manage schedules is vital.

Computer Proficiency

Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus.

Experience

Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years.

Benefits

• Competitive salary and monthly commission
• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 4 dealerships in the greater Baltimore and Maryland area!
• Career Progression
• Great Company Culture

Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.