Experienced Service Advisor

Bob Bell Automotive; Bel Air (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligible

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Chevrolet Bel Air is seeking a driven, customer-focused Service Advisor to join our Main Shop team. This role offers the potential to earn $100K+ annually and growth opportunities within a trusted, family-owned dealership group.

You will welcome customers, gather vehicle information, communicate concerns to technicians, and prepare estimates for parts and labor while maintaining excellent customer service and driving satisfaction.

Qualifications

• Proven record of achieving high customer satisfaction.
• Experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required).
• Strong communication and organizational skills.
• High energy, integrity, and professionalism.
• Desire for a long-term career with a growing organization.
• CDK software experience (preferred).

Responsibilities

• Welcome customers promptly and professionally.
• Gather and record customer and vehicle information.
• Accurately communicate customer concerns and vehicle symptoms to technicians.
• Recommend maintenance and repair services based on age, mileage, and vehicle history.
• Prepare clear and accurate estimates for parts and labor.
• Set follow-up expectations and provide frequent status updates to customers.
• Track repair progress throughout the day to ensure timely service.
• Review final invoices to confirm accuracy with completed work.
• Explain services performed, recommendations, and charges to customers.

Skills

Customer service

Communication

Organization

Professionalism

Career mindset

Tools

CDK software

Job description

Experienced Service Advisor Needed – Bob Bell Chevrolet Bel Air

Potential to earn $100K+ annually

At Bob Bell Chevrolet, we strive to make every customer a customer for life. We’re looking for a driven, customer-focused Service Advisor to join our Main Shop team.

This is a great opportunity to maximize your earning potential while growing with a trusted, family-owned dealership group.

Responsibilities

• Welcome customers promptly and professionally
• Gather and record customer and vehicle information
• Accurately communicate customer concerns and vehicle symptoms to technicians
• Recommend maintenance and repair services based on age, mileage, and vehicle history
• Prepare clear and accurate estimates for parts and labor
• Set follow-up expectations and provide frequent status updates to customers
• Track repair progress throughout the day to ensure timely service
• Review final invoices to confirm accuracy with completed work
• Explain services performed, recommendations, and charges to customers

Qualifications

• Proven record of achieving high customer satisfaction
• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required)
• Strong communication and organizational skills
• High energy, integrity, and professionalism
• Desire for a long-term career with a growing organization
• CDK software experience (preferred)

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.