Automotive Service Advisor

Bob Bell Auto Group; Baltimore (MD); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical plan

HSA eligibility

Dental & Vision

401K

Disability & Life Insurance

Career progression

Great company culture

Job summary

Bob Bell Auto Group invites applications for a Service Advisor in Baltimore. You will front-line interact with customers, gather vehicle information, and relay concerns to technicians to ensure smooth service experiences.

You will communicate clearly about repairs and costs, coordinate scheduling, and pursue upsell opportunities while building lasting customer relationships in a family-owned group.

Qualifications

• Greet customers and listen to vehicle concerns.
• Explain vehicle problems and recommended services clearly.
• Coordinate with technicians to assess issues.
• Prepare repair orders with costs and time estimates.
• Upsell appropriate products or services when suitable.
• Maintain accurate communication with customers throughout service.

Responsibilities

• Greet customers, listen to vehicle concerns, and communicate throughout the service process.
• Assess issues by questioning the customer and coordinating with technicians.
• Explain problems and recommended services in clear terms to customers.
• Prepare repair orders, provide accurate cost/time estimates, and obtain approvals.
• Schedule appointments, manage work orders, and follow up to maintain relationships.
• Apply automotive knowledge to advise customers and support technicians.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Automotive knowledge

Sales upselling

Tools

CDK

Reynolds & Reynolds

Job description

We have an opening for a Service Advisor at Bob Bell Nissan / Kia!

We are looking for individuals who want a career in the Automotive Industry not a job!

An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group.

Service Advisor

Responsibilities

& Qualifications:

Customer Interaction & Customer Service:

A friendly, helpful, and professional attitude is crucial for creating a positive customer experience.Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process.

Vehicle Assessment:

Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians.

Technical Communication:

Explain vehicle problems and recommended services in a clear, understandable way to customers.

Repair Coordination:

Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work.

Sales and Follow-Up:

Schedule appointments, manage work orders, and upsell additional products or services when appropriate and follow up with customers to maintain relationships.

Automotive Knowledge:

A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers.

Organizational Skills:

The ability to prioritize tasks, multitask, and manage schedules is vital.

Computer Proficiency:

Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus.

Experience:

Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years.

Benefits

• Competitive salary and monthly commission


• Medical and Prescription Drug Plans


• Health Savings Account (HSA) Eligibility


• Dental and Vision Plans


• 401K


• Disability and Life Insurance


• We have 4 dealerships in the greater Baltimore and Maryland area!


• Career Progression


• Great Company Culture

Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.