Service Advisor - Busy Hyundai Dealership

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental and Vision Plans

401K

Employee Car Purchase Program

Great Company Culture

Job summary

Bob Bell Automotive is looking for an experienced Service Advisor for its busy service department located in Glen Burnie, Maryland. This role focuses on ensuring exceptional customer satisfaction while managing vehicle service processes.

Ideal candidates will have a strong background in service advising, a keen attention to detail, and a passion for building a long-term career. Benefits include medical plans, 401K, and more!

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or similar roles.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare a complete and accurate estimate of cost for labor and parts.

Skills

Customer Satisfaction

Service Advisor experience

ADP/CDK computer experience

Good communication

Job description

Bob Bell Hyundai is looking for a Service Advisor for its busy Service Department!

Experienced Preferred

Salary Range is $50,000-$95,000 (possibly negotiable based on experience and work performance).

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP/CDK computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.