Customer-Driven Automotive Service Advisor | Growth Path

Bob Bell Nissan/Kia; Baltimore (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical & Rx plans

HSA eligibility

Dental & Vision plans

401K

Disability & Life Insurance

Career progression

Great company culture

Job summary

Bob Bell Nissan/Kia is seeking a Service Advisor in Baltimore to provide exceptional customer service, assess vehicle concerns, and guide customers through the service process. You will communicate with technicians, prepare estimates, and help manage work orders with a focus on customer satisfaction.

Ideal candidates have at least 2 years of service-advisor experience in the automotive industry, strong communication skills, and the ability to upsell where appropriate, in a busy dealership

Qualifications

• 2+ years of proven service advisor or related customer service experience in the automotive industry.

Responsibilities

• Greet customers, listen to vehicle concerns, and communicate updates throughout the service process.
• Assess vehicle issues via questions, visuals, and coordination with technicians.
• Explain problems and recommended services clearly to customers.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales/upsell

Tools

CDK

Reynolds & Reynolds

Job description

Bob Bell Nissan/Kia is seeking a Service Advisor in Baltimore to provide exceptional customer service, assess vehicle concerns, and guide customers through the service process. You will communicate with technicians, prepare estimates, and help manage work orders with a focus on customer satisfaction.

Ideal candidates have at least 2 years of service-advisor experience in the automotive industry, strong communication skills, and the ability to upsell where appropriate, in a busy dealership