Service Advisor

Bob Bell Auto Group; Baltimore, Northern (MD, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee Car Purchase Program

Job summary

Bob Bell Chevrolet is seeking an experienced Service Advisor to join our high-volume, Baltimore-area dealership. This full-time role focuses on delivering exceptional customer service, documenting vehicle concerns, and creating accurate cost estimates for parts and labor.

The ideal candidate has prior service advisor experience, strong communication skills, and the ability to explain repairs clearly. GM dealership familiarity and bilingual Spanish are a plus, with opportunities for growth in a

Qualifications

• Previous experience as a Service Advisor or similar role.
• Strong customer service orientation.
• GM dealership experience and bilingual Spanish are a plus.

Responsibilities

• Greet customers and gather vehicle information.
• Accurately document customer concerns and symptoms.
• Recommend maintenance services based on mileage, age, and history.
• Create detailed cost estimates for parts and labor.
• Monitor repair progress and keep customers updated.
• Review and finalize repair orders and invoices.
• Clearly explain repairs and charges to customers.

Skills

Service experience

Customer service

Communication

Team player

Tools

CDK

Job description

Bob Bell Chevrolet is looking for anExperienced Automotive Service Advisor

This is full time, Competitive Pay (based on experience)

GM Experience and Bilingual (Spanish) Preferred

Bob Bell Chevrolet is looking for a motivated and experienced Service Advisor to join our high-volume dealership. If you have a strong background in customer service, a passion for the automotive industry, and experience with GM vehicles - we want to hear from you!

What You'll Do:

• Greet customers and gather vehicle information
• Accurately document customer concerns and symptoms
• Recommend maintenance services based on mileage, age, and history
• Create detailed cost estimates for parts and labor
• Monitor repair progress and keep customers updated
• Review and finalize repair orders and invoices
• Clearly explain repairs and charges to customers

What We're Looking For:

• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required)
• Proven track record of excellent customer satisfaction
• High energy, reliable, and team-oriented
• Long-term career mindset with a desire to grow
• Strong communication and organizational skills
• CDK software experience (a plus)
• GM dealership experience and/or bilingual (Spanish) skills are a plus

Why Work with Us:

• Competitive pay structure
• High-traffic established dealership
• Supportive and professional work environment
• Opportunities for growth and advancement
• Be part of a respected name in the automotive community

Benefits:

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
disability and life insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.