Automotive Service Advisor

Bob Bell Chevrolet of Baltimore; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary & commission

Medical and Prescription Drug Plans

HSA Eligibility

Dental and Vision Plans

401K

Disability and Life Insurance

Multiple Dealerships in MD

Career Progression

Great Company Culture

Job summary

Bob Bell Nissan / Kia in Baltimore seeks a Service Advisor who delivers outstanding customer service and helps customers relay vehicle concerns to technicians. The role emphasizes clear communication, diagnostic collaboration, and positive customer experiences.

You will prepare repair orders, provide cost/time estimates, schedule appointments, and upsell appropriate services while building lasting relationships within Baltimore’s Best family-owned auto group.

Qualifications

• Greet customers, listen to vehicle concerns, and maintain communication throughout the service process.
• Assist in vehicle assessment by questioning the customer and coordinating with technicians.
• Explain vehicle problems and recommended services in clear terms to customers.
• Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for work.
• Schedule appointments, manage work orders, and upsell appropriate products or services.
• Demonstrate strong automotive knowledge to communicate effectively with technicians and customers.
• Prioritize tasks, multitask, and manage schedules efficiently.
• Proficiency with service software such as CDK or Reynolds & Reynolds is a plus.

Responsibilities

• Greet customers, listen to vehicle concerns, and maintain communication throughout the service process.
• Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians.
• Explain vehicle problems and recommended services in a clear, understandable way to customers.
• Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work.
• Schedule appointments, manage work orders, and upsell additional products or services when appropriate and follow up with customers to maintain relationships.
• A strong understanding of automotive systems, repairs, and maintenance is necessary to communicate with technicians and advise customers.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Attention to detail

Upselling

Tools

CDK

Reynolds & Reynolds

Job description

We have an opening for a Service Advisor at Bob Bell Nissan / Kia!

We are looking for individuals who want a career in the Automotive Industry not a job!

An individual who excels in customer service and wants an opportunity to grow in Baltimore’s Best family-owned automotive group.

Service Advisor

Responsibilities

& Qualifications:

Customer Interaction & Customer Service:

A friendly, helpful, and professional attitude is crucial for creating a positive customer experience.Greet customers, listen to vehicle concerns, and maintain consistent communication throughout the service process.

Vehicle Assessment:

Help determine vehicle issues by questioning the customer, performing visual inspections, and coordinating with technicians.

Technical Communication:

Explain vehicle problems and recommended services in a clear, understandable way to customers.

Repair Coordination:

Prepare repair orders, provide accurate cost and time estimates, and obtain customer approval for all work.

Sales and Follow-Up:

Schedule appointments, manage work orders, and upsell additional products or services when appropriate and follow up with customers to maintain relationships.

Automotive Knowledge:

A strong understanding of automotive systems, repairs, and maintenance is necessary to effectively communicate with technicians and advise customers.

Organizational Skills:

The ability to prioritize tasks, multitask, and manage schedules is vital.

Computer Proficiency:

Basic computer literacy and attention to detail required. Experience with automotive service software such as CDK or Reynolds & Reynolds is a plus.

Experience:

Proven experience in a service advisor role or a similar customer service position within the automotive industry of at least 2 years.

Benefits

• Competitive salary and monthly commission


• Medical and Prescription Drug Plans


• Health Savings Account (HSA) Eligibility


• Dental and Vision Plans


• 401K


• Disability and Life Insurance


• We have 4 dealerships in the greater Baltimore and Maryland area!


• Career Progression


• Great Company Culture

Join the Bob Bell family and be part of a team that values professionalism, growth, and customer satisfaction!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.