Automotive Sales Manager

Nielsen Automotive Group; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Franklin Sussex Auto Mall in New Jersey is seeking a Sales Manager to lead our dealership's sales team. A strong automotive background with appraisal and acquisition experience is required, and CRM proficiency is essential as we drive the business forward with the best tools available.

This fast-paced, upbeat environment rewards a great attitude and outstanding work ethic. The Sales Manager will coordinate with all departments to meet customer satisfaction objectives and regulatory requirements.

Qualifications

• Strong automotive sales background required.
• Experience with appraisal and vehicle acquisitions preferred.
• Proficient CRM skills for managing customer relationships.

Responsibilities

• Maintain harmony and teamwork across all departments.
• Meet customer satisfaction objectives for the dealership.
• Follow federal, state, and local vehicle sales regulations.
• Monitor leads and hold staff accountable for response times.
• Desk and close deals as needed.
• Ensure sales policy compliance and set sales/gross objectives.
• Develop improvements for underperforming salespeople.
• Train, motivate, and monitor performance of all sales staff.
• Maintain customer focus and resolve issues affecting sales.

Skills

Automotive background

Appraisal experience

CRM skills

Job description

Franklin Sussex Auto Mall is looking for a Sales Manager to join our team! A strong automotive background is required along with appraisal and acquisition experience. Strong CRM skills are important as we drive the business forward with the best tools available. This is an upbeat, fast paced work environment. Great attitude and outstanding work ethic required.

Benefits

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on purchases and services
• Competitive wages
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

Responsibilities

• Maintain harmony and teamwork with all departments.
• Hit all Customer Satisfaction dealership objectives
• Understand, keep abreast of, and comply with Federal, State, and local regulations that affect vehicle sales.
• Monitor Leads. Hold staff accountable for response times and closing ratios
• Desking deals and closing them as needed
• Communicate with Salespeople to ensure that dealership policies and procedures are understood and followed. Set sales and gross objectives with Salespeople.
• Assist in developing programs of improvement for those salespeople who are failing to reach their objectives.
• Individually train, motivate counsel and monitor the performance of all Salespeople.
• Maintain customer focus – Work with the team to evaluate new customer goals and assist with identifying solutions that will meet their needs. Handle any complaints from the customer, employee disagreements and any other problems that may affect the sales operations.